Covid-19 Policy
What to expect from your appointment
For everyone’s safety and peace of mind, we are having to ask for you to come with a maximum of one guest to your appointment. We realise that at this special time you would normally be accompanied by more than one person, therefore we have put in place a Facebook Portal, whereby you will be able to interact with two other people during your appointment. Either by Whatsapp video call or on Facebook Messenger.
All appointments are limited to the bride and one guest, and there is a £10 appointment charge. Please note to wear a face covering on entry and in the store. We will kindly ask that if you or your guest feels unwell to reschedule your appointment. Our team members will also be wearing protective items. We will also have an enhanced cleaning regime in store with mandatory hand sanitiser on arrival.
Upon arrival, we will ask you to go into a dedicated changing room , where you will be asked to put on a clean sanitised robe and slippers before proceeding to the main viewing area.
You will be asked to pre-select five dresses that you wish to try on from our website and email your choices to us at least 48 hours in advance so that we can ensure that they will be here for you to try on. Please be advised that at this time we are unable to allow you to browse through the gowns in the store.
Please note that we will only have our main collection available try on in store. Sale dresses of £395 and below are only available online.
Please note that toilet facilities are not available.
Thank you for your patience and understanding.
NHS Workers Discount
In addition to our long standing policy of giving NHS workers a discount, we would like to add an additional benefit.
So as a small token of our appreciation, we would like to offer all NHS workers 20% off any new order and 10% off all sale items – including those bought online.
Christmas Opening Times
Dec 23rd: 10am-3pm
Dec 24th-26th: Closed
Dec 27th-28th: 10am – 5pm
Dec 30th: 10am – 5pm
Dec 31st: 10am – 3pm
Jan 1st: Closed
Appointment Information
Make Sure You Have The Perfect Experience
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- We kindly advise you keep your guests to a maximum of two, especially on a Saturday.
- This will ensure your visit is a more calm and comfortable experience.
- In the interest of your own experience and health and safety we recommend you do not bring children to appointments.
- To avoid disappointment we suggest that appointments for Saturdays are booked two weeks in advance and that you confirm your Saturday appointment on the Friday before by e-mail or telephone.